Testimonials
Broten Garage Door & Gate
Testimonials
6/25/09
Dear Ladies and Gentlemen:
I want to thank Andre for taking pride in doing his job replacing my garage door openers, rollers, keypads, and surge protectors. He is honest, knowledgeable, skilled, and considerate. Thank you Andre for your prompt and good service.
Thank you all for your excellent service.
Sincerely Yours,
Diana H
6/23/09
Your Serviceman, Jason with his helper Gabriel adjusted and repaired our door. Jason is the most knowledgeable technician I have had the pleasure to watch. He really knows what he is doing and is well trained. He is an asset to the company and a wonderful representative for Broten.
Ron R
5/11/09
Dear Daniella,
On May 9th, Tyler installed a new garage door opener by LiftMaster. I am very pleased with the outcome. The unit works perfectly, and is a giant leap in technology from the unit I have nursed for the last 35 years!
It is important for you to know that Tyler was competent, careful, and friendly. It was a pleasure talking with him and watching him work. He was very thorough.
I thank you for a pleasant experience and look forward to doing business with your company if and when the future dictates.
Sincerely,
Richard P
5/9/09
Broten Garage Door,
I want you to know that your technician did an excellent job for me on May 8, 2009. My garage door continued to go up and down until he arrived. Wild!
He was so skilled and so fast and did the entire job by himself. It is a huge double car garage door and I thank him and Broten for the service that was provided.
Evelyn S.
4/28/09
Hi Kriste,
Just wanted to let you know we had a broken garage door (spring). I called Broten, who else?! Your Service Tech was there in 30 minutes. He is truly a professional. Fast, efficient, and very clean.
He really knows garage doors in and out...or maybe I should say up and down. People like him are what makes companies like Broten successful.
All The Best,
Barry
3/4/09
It's hard to find people that take pride in their work these days. People that are honest, knowledgeable, skilled, and kind. Based on my experience with Broten on 3/3/09, I am pleased to inform you that Broten employs two such persons. The selection and installation of my garage door motor was a pleasure from start to finish. I would like to commend and thank Randy (sales rep) and Andre (service technician) for being so professional and curteous. These two gentlemen are definitely "keepers".
Sincerely,
Catherine M.
Coral Springs, FL
1/29/09
Mrs. P called to compliment Corey and Calvin on the installation of her garage door today. She wanted us to know that she was very pleased and happy with their professionalism.
Joyce
1/12/09
Dear Ernie:
I just wanted to drop you a note thanking you for helping me with my house. I really appreciate it. It's working fine and Malcolm was great!
Best Personal Regards,
Richard F.
1/12/09
Excellent experience dealing with Broten. Friendly and professional installers. Immaculate clean- up of job site.
Ed E.
11/1/08
Kriste LaMay,
Your firm recently completed installation of a Clopay garage door and LiftMaster opener for me. My experience with your group has been about the best I have had with a South Florida contractor.
Sales: With the exception of scheduling an appointment via your net connection, it was flawless. Mr. Rosario knows the product he is selling, is aware of potential pitfalls and is completely transparent with his customers. As small as it may be, one of the most impressive aspects of his sales presentation was having full sized color samples for the door I purchased. It was so convenient to carry the full size color chips back to the project location and make a real space choice.
Installation: Your staff kept me fully informed as to permitting/scheduling. We made a tentative install date. The permitting went a bit faster than anticipated and I was offered an earlier date. I was even called about the final inspection date and it was confirmed that someone would be on-site to greet the inspector.
Your installers really did a great job. I equate the way the new door closes/seals akin to a fridge door. The installers were no-nonsense about their tasks and getting them done efficiently/quickly. I observed that they had some social interaction with each other but their hands were constantly busy accomplishing the required tasks. Explaining all aspects of the system operation was a part of their service and is appreciated.
I have witnessed your equipment on the roads of Broward County for years. Their professional appearance has always impressed me. It was part of the reason why I dealt with your company.
I have already recommended you to one neighbor and you will be recommended in the future.
Congratulations on your leadership ability.
James B.
9/24/08
Ms. LaMay,
Thank you for your commitment to customer satisfaction. The garage door opener was installed in a professional and timely manner as promised.
The installers were polite and professional. Rich was informative when I asked a question about the batteries. He even waited for the inspector to arrive and sign off on the permit which I know is not standard procedure.
Again, thank you for your attention to this matter.
Sincerely,
Dave F.
9/4/08
Mr. T from Margate called to say what a great installation he had today. The installers were great!
Deena
9/4/08
Hello! Just a thank-you note. I bought a Broten garage door opener a couple of years ago. Am very happy I did go with you instead of Lowe's again.
Rain water damaged the sensors a few weeks ago. We were serviced by your associate Malcolm who promptly changed them.
A few days later I noticed that the lights started blinking constantly, that the garage door was going up and down with no explanation, and then the lights just didn't go on. I changed the bulbs, or at least I think I did it right. Nothing. So I put in a service call.
Luckily Malcolm was the designated tech. He did what he had to do to make it work and took time to explain why those things might happen and what should be done to correct them.
I had to send this note to let you know you are very lucky to have an associate like Malcolm. I was relaxed to see him again. His professionalism and behavior are indeed an asset to any company. I will KEEP recommending Broten to all.
Regards,
Carmen S
8/27/08
Dear John,
We wanted to thank you for all your efforts to get our garage door installed fast. We love it and the safety it provides with more storms coming.
Thank you so much. We truly appreciate your help.
Dottie and Mike
8/19/08
Deena,
The winds came...they huffed and they puffed...and my new garage door didn't even get dirty!
Thank you for all of your help.
I still have the inspection on Friday, but I think making it through a tropical storm trial run should be sufficient to pass it.
Susan S
8/11/08
Dear Deena,
I received the My Safe Florida Home paperwork you sent. It's wonderful and I really appreciate all your help. You and Bruce are the best! Thanks so much!!!
Sincerely,
Charlotte
8/8/08
Just thought you all would like to know that I just spoke to Mrs. H in Plantation who just had her door installed and inspected. The inspector told her that Broten is one of the best and most reliable companies around.
Victoria
7/31/08
Marilyn K. from Coconut Creek called in to say she had her new door installed today and wanted to let us know the installers, Jason and Ian, were wonderful, very nice and polite.
Victoria
7/23/08
I just spoke to Mrs K who had her door installed on Monday. She wanted me to let everyone know how happy she has been with her whole experience with Broten and that the installers, Gustavo and Joe were wonderful.
Victoria
7/5/08
Broten Doors,
A special "Thank You" for fast and expert service. The gentleman Carlos was very good and helpful. And the outstanding installation today by your service man was commendable. Bryan was just great and helpful to me explaining my opener.
Thank you,
Mrs. S. W.
6/22/08
My garage door cable broke on Sunday morning, making it impossible to safely raise the door, which was wedged crooked. I called your service and within ½ hour a fine young man named Malcolm arrived and not only fixed the cable, but adjusted the springs so my wife could open the door in case of a power failure. He was one of the nicest technicians we ever dealt with. We have been your customer over the years and want you to know how much we appreciate the service you provide.
Thank You,
Richard.
4/11/08
We wanted to take the time to let you know how pleased we were with the Broten services we received this week.
We contacted Broten when our garage door wouldn't open. The customer service then scheduled a next day appointment. Prior to the technician's arrival, Broten called to let us know that he was en route. The Technician, Raulee, arrived during the estimated time period. There have been many times in working with other South Florida companies, when an estimated time arrival is not accurate and we spend an entire day waiting. We very much appreciate that you respect our time.
Raulee was very pleasant and efficient to work with. He was able to quickly diagnose the problem. Parts were readily available. He also provided some very helpful maintenance tips to help prevent future problems.
The Broten service certainly exceeded our expectations. We will not hesitate to use your services again.
Thank you,
Tim and Michelle
2/20/08
Dear Sirs,
We had our new garage door installed yesterday and are so pleased by the entire process. I know companies are always informed when customers have complaints, but YOU may not know this. We wanted you to have more than just our verbal thanks, so we are sending our written ones as well.
From the first telephone contact with your sales representative, Randy Rosario, Broten has been a first rate corporation. Randy was prompt for the estimate appointment, took plenty of time to explain everything, and was pleasant and professional the entire time. Our installers, Corey and Don, were also prompt, extremely pleasant and capable, and we couldn't be any happier with our new product.
There is no doubt that you have many pleased customers, and know that we are among them. We will feel proud to recommend your services to anyone who inquires about our beautiful new garage door.
Thank you for being tops in product and service.
Yours sincerely,
Joan
4/3/08
Good morning.
This week I had a garage door installed.
I would like to commend everyone I have dealt with in your company. Bruce, the salesman, came out to our home and presented your products and services without pressure and with professionalism. Cory and Don, the installers were helpful and friendly. They did an amazing job with the installation as well as leaving the area clean. The city inspector who came out stated that the installation was superb.
When I spoke to Henry in the installation department and Victoria concerning the inspection, they were courteous and went above an beyond to provide excellent customer service. I will without hesitation recommend Broten to anyone seeking your services. Your company exudes professionalism. You are a model for what good customer service should be.
Thank you for the pleasant experience.
Janet
4/23/08
Once again I am taking the time to compliment "Lance" on a great job. When calling for service, I told Karlyne I would wait for Lance. I meant it too and was delighted when he arrived. He educates the customer as he works, giving tips on the care and maintenance of the door and opener. Thank you for employing people such as he. I know I can count on this important purchase to remain trouble free for years.
Sincerely,
Jeannine
12/19/2007
I had my garage door fixed today by your company. I would like to say that the work was done on time and fast. My serviceman was Lance and he was outstanding in his knowledge and fast quality work. Lance knows his job and should be commended for work and customer care.
Thanks,
Scott
3/14/08
I just spoke to Mr. Gordon in Boynton Beach. His door was installed yesterday and he said to please let everyone know that he would highly recommend our company and that the installer, Terrence, did a wonderful job and was an extremely polite young man.
Victoria
10/22/07
I had to write to you to tell you what a great job you guys did installing our new garage door. This is like a miracle. Since moving to Florida 19 years ago, our dealings with companiers have been something we don't even like to think about. Horrible doesn't do the word justice for us, but you guys DID A GREAT JOB and we say Thank you.
You have absoultely superb people working for you starting with Bruce and Victoria, Henry, and the two great installers who were named Gustavo and Ian.
Thanks again,
Peter and Jane
9/1/07
Dear Sir or Madam:
After so many negative experiences with various vendors over the years, I wanted to take a minute to comment on a very positive experience.
I had occasion to call your company today as my garage door would not open. I felt the operator was as bad as the springs and the other hardware were in good working order. I called your office and was pleased to speak to an employee who was both pleasant and professional. I was assured that they could get to me today and was promised a call back giving me a time frame. I was pleasantly surprised when she called back within the hour to advise that the technician was available.
Shortly thereafter, Malcom arrived. He was efficent, polite and a pleasure to work with. The problem was in the operator, and he replaced it with a unit that seems quiite capable. He made sure I was aware of everything I needed to know about the unit and explained all the warrenty information and routine maintenance issues to me.
Malcom represents your organization well and should be commended for his effort. It was a pleasure to do business with your fine organization.
Thank you for everyone's outstanding effort.
Sincerely,
Robert
7/10/06
I recently had a repair performed by Marvin A and another guy. They were very professional and offered me good advice and were knowledgable on the options available to me. They were neat and they left the garage in good condition. These men are representatives of your company and though I felt your repair fees were high when I first booked this repair, their work left me with a good feeling about Broten. Karlyne's intervention in the office also helped.
Took the time to let you know.
Ken
5/10/06
Dear Sir or Madam:
I just called and spoke to one of your representatives. I wanted to tell them about the incredibly positive experience I just had.
We needed service on our 5.5 year old electric garage door opener. An appointment was made. The day before I was called and advised of the three hour window during which the serivce tech would show up the following day. On the day of the appointment, another call, about 30 minutes before arrival was received to let us know that the tech was now on his way to us. He arrived shortly thereafter, well within the arranged window of time.
The problem was quickly diagnosed, explained, and demonstrated. The solution was simple and quick to resolve, but relatively expensive for the benefits it would provide. The tech suggested an alternative that not only was far superior in terms of benefits but also provided for a life time warranty. Despite the fact that it cost more, we chose this alternative because it was a "no brainer".
This letter is to heap praise on the tech, Eric. As a business person, I appreciate quality and all I can say is that Eric is a quality guy. Knowledgable, efficient, polite, informative, neat and very capable.Not only did he resolve the issues and complete his work quickly, he answered all of my questions, voulenteered valuable routine maintenance informationto me and took the time not only to explain and demonstrate the new system he installed, but also to review the important safety information associated with the garage door's operation.
He cleaned up after himself and left with a smile and a handshake.
Kudos to Eric and the company that employs him. Your products are first rate and fairly priced, but your people make the real difference. What a refreshing change from the unfriendly incompetent "service" that one has to deal wirh on a daily basis in every avenue of life. Bravo- keep up the good work.
Sincerely,
Ray
4/26/06
Kriste,
I wanted to let you know how satisfied I was with the great service I received when Al came out today. I bought my Clopay door last year and it just started to make some noise. You sent another service person to my house yesterday but he couldn't get rid of the noise. Al came out today and found the problem immediately and fixed it. Thank you very much. I love the garage door. During the last hurricane, the door barely made any movement.
Rob
4/25/06
Greetings,
I wanted to take the time to thank you and applaud your employees for their excellent customer service. Hans was at my residence to replace a gear in my garage door opener and later, Jeff was out for a minor issue with the light. Both employees were extremely professional, courteous and competent, something you don't often find in today's workforce. Both of these gentlemen are an asset to your busines as I'm sure you are well aware. I will continue to do business with your company and will not hesitate to refer you to my neighbors and friends. Please pass on my compliments to Hans and Jeff. Thank you for a job well done!
Sincerely,
Barbara
NOTE: Your company was highly recommended to me by my neighbor, Maxine
4/20/06
Dear Broten,
The reason for this letter is to compliment two of your installers on their professionalism and courtesy extended to us, while installing new garage doors.
Mr. Jackson and Vilson, both worked very hard to install 3 new doors and made sure that everything was clean before they left.
I had a good feeling about how they worked and I hope both men will be appreciated by your company.
Please thank them for us.
Sincerely,
Fred and Jean
4/14/06
Hello Broten!
I just wanted to drop a line and let you know how happy I was with my garage door opener. Your installer, Lance was fantastic! He took one look at my door and just shook his head. He got on his ladder and looked from the top, bottom and sides and pronounced it was "the worst he had seen in 4-5 years". Really, really close to the ceiling and concrete beam. But after examining it closely, he said he was not going to let it beat him - he'd get the job done. I just wanted to thank Lance and Broten. His "can do" attitude accomplished the job and now I feel safe coming home at night.
Thanks
Lance!
Thanks for your persistence and your professionalism!!
Job well done!
Dottie
3/29/06
Hello
It is always a pleasure to let a business know when one of their employees is exceptional and an asset to the company. Josh came out to replace our rusted torsion coils and replace the garage door motor (we thought we would upgrade).
Smiling and friendly he took a look at the motor we had and informed me that it still had plenty of years to go. He fixed my broken coils and made sure everything was working. With a little information on maintenance, we should be trouble free for years to come.
I've read the recent testimonials on the website, and heartily agree with the Feb. 7 note from Jane W. She wrote it so well.
I too asked Josh if his boss might be upset. After all, he could have replaced the motor, made the sale, and I would have been none the wiser. He said that Broten wanted satisfied, happy customers. Consider me one of them. Happy satisfied customers are your best advertising. "Word of mouth" gets around the neighborhood and the workplace. It will be my pleasure to recommend Broten Garage Doors, Inc.
Thanks,
Joy
3/2/06
I had one of your service men (Jeff) come out to my house tonight for an emergency service to replace springs. I just want to tell you that he was prompt, courteous, informative, and quickly did the job in just one hour. Your company is well represented by this man.
Thank you,
Jim
3/17/06
Dear Broten,
I am writing to let you know that your service people responded very well to the call for the garage door repair subsequent to my email to you earlier this week. Rich Martin, your service manager, called the next day and personally went over to inspect and correct the problem. Gregg Davis also offered his prompt assistance. They were both very helpful and made sure the job was done right.
I appreciate your input and attention to this matter, as your instruction to your staff did make a difference to the level of service I received. When I hear the name "Broten" now, I have a better feeling. I hope this will continue into the future, so that my tenants at the condo and I will no longer have reason to complain about the functioning of the garage door.
Thank you again.
Sincerely,
Irene
2/7/06
To Whom It May Concern:
I called Broten sales because I could no longer get the remote necessary for my garage door opener. Broten had installed the original openers 8 years ago in Engle Community. The sales department after listening to me told me I needed two new openers. Then we discussed a remote wireless entry pad and a new switch that will enable you to lock the garage door when you are on vacation. We set up an instillation date. I got a second call from the sales department that I didn't need two ¾ horsepower motors, but a ¾ and a ½. (I have a two car and a one-car door). The price was about $730.00 installed. I Okayed that and the date was kept.
On the day Josh arrived, he called that he was running late and asked if it would be okay for me. That was the first nice touch. Yes, I was going to be home. Secondly, he got there earlier than planned on the original timing. How nice was that?! Then he looked over what I had ordered and what was needed.
To my great surprise, he said that I didn't need an entire new system, simply, a new receiver. In twenty minutes, I had a new system. My motors were, he said, the best and should last another 10 to 15 years. We installed the wireless remote and the new safety switches.
Neat, clean and efficient. The new receivers were very easy to program to our cars.
John saved us over $300.00. He was patient answering all of our questions and making sure everything worked properly.
He is a wonderful representative for your company. I asked if they would be angry that he didn't sell me the more expensive equipment. He said, "No. That's not how our company works. They want to make sure the customer has what is needed. Our company wants repeat customers who are truly satisfied with our service and knowledge of the equipment.
Impressed is a mild word for me to express how nice it was to deal with Josh.
Thank you for having a great technician and a wonderful philosophy of customer satisfaction.
Yours truly,
Jane
A truly very satisfied customer
1/19/06
Letty of Coconut Creek wants us to know what a great job our 3 installers did installing her door today.
12/24/2005
Just to let you know that Mr. Ambo called in Saturday saying what a wonderful professional Hans is. He was very pleased with the service our tech performed at his residence in Lauderhill.
Thanks,
Gabriela
12/13/05
Dear Ernie,
I got a call from a new customer today named Karen. She wanted to compliment Mark on his excellent customer service. She said she really appreciated his call back since she couldn't get another company to call her back. She really appreciated that he came to her at 6:30 am because that was the only time that she was available. She is looking forward to her door and, because of his kindness, she does not mind waiting the 6 to 8 weeks. She also wants you to know you have a great sales man and she believes he is a great asset.
Thanks,
Kelly
11/25/05
Kathleen of Lake Worth wanted you to know that you did a wonderful job, Vilson and Terrence, on her installation.
Thanks,
Deena
11/22/05
Dear Sir:
I had the distinct pleasure of having your service technician, Josh; repair my garage door on November 21, 2005. Josh greeted me with a smile and a handshake, which alerted me to his friendly and courteous disposition. Josh quickly identified the cause of the problem and proceeded to correct it. Once the repair was completed, he proceeded to "tune" the door by adjusting the springs, repairing a bent mechanical release mechanism and securing the brace to the ceiling. One of the screws was not to a ceiling stud. Once that was completed, he tuned the door to the point that it preformed flawlessly. Josh left in the same manner that he arrived, with a smile and a handshake. He is a true asset to your company.
I would be amiss if I did not comment on the friendly and courteous personnel who receive the phone calls and schedule appointments. I am not accustomed to having someone call to alert me that the technician will arrive shortly and confirm a scheduled appointment.
Everyone with whom I have come in contact with at Broten has been pleasant and professional. Kudos to you and your staff, you do an excellent job.
Sincerely yours,
Henry
11/21/05
Dear Lori,
I wanted to write this letter to tell you that Kelly is without a doubt the most courteous, helpful and professional person that I have ever had the privilege to know and deal with. She really helped me when I was in a bind getting a part for my garage door that was damaged by the hurricane. She took care of the problem and found the right part for me and got it ordered. She even told me that she would call me when the part came in. She really went the extra mile in doing this. Kelly is a truly professional person who cares about customer satisfaction. In this day and age, this is a rare quality. She is definitely an asset to your company. Please thank Kelly for me. She really deserves it.
Sincerely,
Richard
11/18/05
Dear Sir or Madam:
Yesterday, we had one of your service people come out to help us get into a locked-out situation with our golf cart garage. His name was Josh and he was excellent in every way. By his perseverance and skill, he was able to get the door open and to make it work in a fashion that would not allow this to happen again.
He was courteous and thoughtful.
He certainly represents your company beautifully and we felt you should know about this.
Sincerely,
Norma
11/8/05
Mr. Ostrow from Coral Springs wanted us to know what a great job Terrence did installing his door yesterday.
Thanks,
Deena
11/4/05
Mr. and Mrs. Alford of Boca wanted us to know what a great job our guys did with the install. They are in the cabinet business and were very impressed with how clean and nice the job was.
Thanks,
Deena
4/27/05
To Whom It May Concern:
I'm taking the time to write this letter as something very unusual occurred today. I am in the middle of a home renovation that has gone on entirely too long. Just to give you an idea, today is day 380 without a kitchen. Lance delivered the trim ordered for our double door this morning and while he did not waste time with me with idle chit chat, he did give me a kind word and the encouragement I needed to turn around my day. He is a special employee who stands out above the norm and you are very lucky to have him. He also advised us to use WD 40 at specific times to maintain our door, which I very much appreciated.
We purchased our door and opener from you, we will continue to give Broten future business and, we refer your company whenever we can. We do this not only because of your products, but also because of your special employees like Lance.
Sincerely,
Jeannine
4/15/05
Dear Sir:
I had the pleasure of speaking to you, in regards to my garage door installation, this morning!
The two men that installed my garage door were excellent. They were courteous and professional. They represented Broten well and I would appreciate it if you would tell them.
Thank you,
Barry
4/8/05
Dear Sir or Madam:
I had called you to replace a broken spring on my Genie opener (which you had installed about 6 months ago for Home Depot).
When Hans arrived he pointed out to me that one spring was broken and that the other spring was about to break; also, my rollers would need to be replaced soon. I have a heavy insulated garage door and I asked about a stronger string. He showed me your stainless steal springs and the fact that they were warranted for life. I bought all of his recommendations.
He then started the installation. It was a thing of beauty to watch him work. He knew exactly what to do. He uninstalled the old parts and installed the new ones in one continuous series of operations. It was fun to watch him work.
His attitude and capabilities were outstanding.
I feel qualified to make this evaluation since I was a Worldwide Director of Quality with ITT Corporation for 15 years.
If Hans worked for me, I would make certain I took good care of him. You don't find many people in Florida with his capabilities and attitude.
Thank You.
2/22/05
Dear Sir or Madam:
We called for a repairman this morning; we were fortunate to have Mr. Lance Bailey service our garage door. He quickly saw the obvious, the arm had come off, but then efficiently inspected all other parts, saw one that needed replacement and adjusted the system. He really knew what he was doing and was quick about it, a craftsman. Keep him around. And if we should need your firms' service in the future, let's make sure he's the serviceman assigned.
Please thank him for a job well done.
Sincerely,
Raphael
8/9/04
To Whom It May Concern:
Let this letter serve as a Letter of Commendation for your employee, Marvin. He did an excellent job, as he was courteous, knowledgeable and very professional in performing our repair work.
In these days it is a pleasure to do business with companies that employ skilled personnel. Compliments should be forthcoming when earned.
Sincerely,
Jimmy
5/16/04
Dear Sir:
I had service completed on my garage door opener wall console on May 4, 2004. This service was done by one of your service technicians by the name of Renato. This technician was an excellent representative of your company. He was courteous. He took pride in his work and he was obviously competent in the performance of his duties.
I know it is rare to take the time to express gratitude to those who do their job well, and far more common to bring attention to negative experiences. It is because of this positive experience that I write this letter. I am certain you will be pleased to realize that he performs his job with a positive attitude and he exhibits enthusiasm and pride in his work. He is a credit to your company and I would be grateful if you will convey my appreciation to this employee by forwarding a copy of this letter to him.
Sincerely,
Robert
5/5/04
Dear Scott:
Kathy and I want to thank you, Karlyne and your service tech who together produced a miracle when we were in dire need. It's one thing to have an equipment failure for which we can resort to manual operation; however, it is scary when you have no access whatsoever to your cars. Thanks to your prompt service, we were able to keep our appointments as scheduled and turned what started as a major problem into a normal workday.
Thanks again,
Phil and Kathy
To: Broten Doors
Just a short note to say thank you for a pleasurable experience in buying our new Broten door. From our initial contact with John in sales to the on time installation and inspection and help from Deena - everyone was so courteous and professional. I recently called for service and Gabriella was so nice and arranged for josh to come out the same day. He spotted the problem right away and was really helpful and nice. I will definitely ask for him again should I encounter any problems.
We love our new door. It is SO QUIET and well made! You've got a great system going with your professionalism and thoughtful group of people who work for you. Now I know why you have such a great reputation!
Sincerely,
Judy
Dear Sir:
Thank you for your response.
Ernie and your Customer Service Manager called and emailed and explained everything to me.
I will have the paint panel to match.
No problem!
Thank you for your great service. You have a great Company!
Best regards,
John
4/21/04
Dear Sir or Madam:
We are a fairly new customer although your company stickers were on the inside of our garage doors before we moved in circa 1998. I called you last February to replace a broken torsion spring that pinned the garage door in a closed position and was holding one of my two cars "hostage". Your service then was both quick, efficient, thorough and a positive experience.
I did not hesitate to call you when the drive mechanism bracket broke free from the garage door. I met Isaac from your service department at my house in Deerfield Beach.
Isaac had to create a new bracket with (what I used to call…) angle iron because the bracket area on the door panel looked like Swiss cheese with no real metal to attach the bracket to. Excellent fix! Isaac also noticed that my garage door sounded like a Sherman Tank engaged in Iraqi combat when opening or closing. Several quick twists of the housing screws and the Genie Pro 98 motor sounded like it had been "balanced and blue-printed"! I'm still getting used to the "quiet" when it operates. You can no longer hear, or more correctly "feel", the garage door opening or closing in the upstairs bedroom over the garage. Saints preserve us! This Isaac is indeed a "MacGyver"
Isaac said our rollers were approaching the 100,000-mile mark. Not surprising since this was the original garage door and the house was built in 1986. He could easily replace them for us, if we wanted. I asked how long it would take, as I had to meet with an appointment. Isaac said that it normally takes 45+ minutes, but he had devised a short cut and could have the task completed in 10 to 15 minutes. "Go for it, Isaac!"
I was fascinated to watch Isaac and his MacGyver skills adeptly pop the panels off the track and quickly replace the old steel wheels with new neoprene rollers. He warned me that some of his customers feel "cheated" because he can perform the task so quickly, that somehow they feel that the cost and the time spent are not equal. I, on the other hand, was a mechanic in the USAF during Viet Nam and know the value of being able to complete a task correctly and more importantly, quickly! I was happy to pay the additional charge. As I now have a lifetime warranty on both the springs and the rollers!
Isaac showed initiative and procured an additional $100.00 to an otherwise $84.00 service call. In my book, "well done!" But what Isaac didn't realize and you should stress to your service employees is this…
You never really know who your client is! As it turns out, my wife and I run a property management division and while we deal mostly with large commercial and industrial properties, it turns out that we just received a contract to manage a residential subdivision just North of Yamato on the East side of Federal Highway. A total of 90 detached residential homes. And they all have garages! Guess whom we will recommend when called by the homeowners for garage door repairs? BROTEN! Thanks to Isaac and his initiative and ingenuity! Give that boy a raise! Or at least treat him to a company paid dinner!
My thanks for a job well done… and too often not recognized! Kudos to your company!
Buz